The MDL Christmas Hotline period will run from 14th October 2024 to 19th December 2024
- Customers should use electronic ordering (with hotline flags, if urgent) whenever possible: mark with “Hotline” in the Customer Reference field for Tele-Ordering or PubEasy or priority code “H” in EDI.
- Please note that electronic hotlines are only available during official hotline periods, and after this time, normal service levels will resume.
- Publishers can place orders via MDLConnect by selecting the hotline option under " Advanced—Override Despatch Service."
- Office Hours are between 08.30 am and 5.30 pm Monday to Friday.
- Priority orders received before noon, despatched same day via DPD, and will carry Hotline stickers.
- The minimum order is £100 invoice value, maximum weight 280kgs, and a maximum of 50 order lines.